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Book & Ladder · 2 days ago

Evening Facilities Porter

Hayworth - Houston, TX 77057

Full-time

Onsite

New Grad, Entry Level

Book & Ladder is focused on providing an exceptional living experience for its community. The Evening Facilities Porter is responsible for maintaining the cleanliness and safety of the community, assisting with repairs, and ensuring guest satisfaction.

Property ManagementReal EstateRental Property

Responsibilities

Ensure the community maintains an exceptional appeal by following The Community Sparkle guidelines which outline keeping the grounds and buildings sanitary and sustained

Maintain a safe, sparkling, and sanitary community including, but not limited to the clubhouse, office, model unit, common areas, parking lot, building stairwells and entrances, etc

Oversee and assist with light general community repairs and maintenance responsibilities such as replacing light fixtures or unclogging pipes

Oversee and assist with ensuring the community is free of trash, debris, and animal waste

Ensure all apartments meet the Book & Ladder standard for new guests ahead of move-in

Respond to emergencies in an appropriate and timely manner in accordance with policies and procedures

Examines community for safety hazards - reports problems to the Facilities Manager or other appropriate team member

Oversee and assist with annual apartment turnovers as directed

Be a champion of exemplary guest service and teamwork

Ensure understanding of all Book and Ladder policies, procedures, and expectations

Ensure the Guest Experience is being exceeding and satisfaction amongst the community is met

Collaborative with internal team, especially the Facilities Manager/General Manager and meet daily to ensure all operational needs are met

Conduct periodic inspections of vacant apartments

Participate and attend required continuing education and in-service training sessions

Ensure the stable and safe operation of the property at all times and ensure compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances

Perform other duties as assigned by supervisor

Participate in Book & Ladder University as required