NEOGOV · 12 hours ago
Dispatch Technician
Colorado Springs, CO
Full-time
Onsite
Entry Level
$56K/yr - $58K/yr
1+ years expEl Paso County is a trusted regional leader known for excellence in county service delivery. The Dispatch Technician position within the Sheriff's Office involves performing data entry, maintaining records, and supporting communications operations to ensure public safety. This role requires in-person attendance and operates within a 24-hour environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assembles and prepares copies of documents and/or audio recordings to distribute to deputies and other agencies
Processes administrative phone calls
Provides support through data entry/retrieval in Computer Aided Dispatch System (CAD), NCIC/CCIC, the records management system, and the jail management system
Conducts searches for warrants, driving statuses, registrations, and criminal histories in CCIC/NCIC
Conducts searches for addresses, telephone numbers, and other information in various databases and computer systems
Enters, confirms, updates, and modifies data in NCIC/CCIC regarding warrants, missing people, stolen vehicles, stolen guns, and other records
Processes felony and misdemeanor warrants received from the courts
Completes files on served or canceled warrants
Cancels warrants from CCIC/NCIC and County systems
Sends and receives teletype information regarding warrants to international and national law enforcement agencies via the CCIC/NCIC system
Responds to inquiries from the courts, District Attorney’s Office, Sheriff’s Office, bondsmen, Local, State and Federal agencies, and the public regarding warrants
Maintains, updates, and corrects applicable databases
Maintains confidentiality for citizens, emergency responders, and other employees
Demonstrates knowledge and adherence to established rules, policies, and procedures. Completes job-related training and continuing education as required, within allowable time limits. Provides on-the-job training and mentoring for new hires in the Communications Center as directed
Provides courtroom testimony as required
Provides excellent customer service to all citizens, emergency responders, and staff; maintains excellent working relationships
Performs other duties as required
Qualification
Required
Ability to type 30 words per minute accurately while receiving information relayed over the telephone and/or radio
Ability to use standard office equipment, including computers, copy machine, and scanners
Ability to understand and utilize CAD, telephone, and several other computer systems while monitoring multiple computer screens
Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position
Ability to effectively train staff and ensure that assignments are completed in a safe, proper, and timely manner
Must possess strong analytical skills and a high level of attention to detail
Must be honest, truthful, trustworthy, and possess a high degree of personal integrity
Ability to communicate with law enforcement personnel and outside agencies in a professional and courteous manner during time of extreme stress and time constraints
Ability to meet deadlines and maintain confidentiality
Ability to prioritize, organize, and balance multiple tasks at the same time while maintaining a high degree of accuracy
Ability to understand and execute complex verbal and written instructions, policies, and procedures
Maintain regular and punctual attendance
High school diploma or equivalent education
One year of experience in an office environment performing data entry and clerical duties
Must possess and maintain a valid driver's license
Must possess and maintain a valid CPR Certification within thirty days of starting the Dispatch General Training Academy
Must obtain a National Center for Missing and Exploited Children (NCMEC) Certification within thirty days of starting the Dispatch General Training Academy
Must possess and maintain NCIC/CCIC Certification within ninety days of employment
Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment
Must pass pre-employment testing which includes a typing test for speed and accuracy
Must complete four hour Communications Center observation and accompanying questionnaire
Must pass conditional post offer background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase