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Binswanger Glass · 12 hours ago

Customer Service Rep

Gladstone 585 - Kansas City, MO 64155

Full-time

Onsite

New Grad, Entry Level

Binswanger Glass is an established company providing glass and glazier solutions. The Customer Service Representative serves as a positive bridge between customers and operations, ensuring customer satisfaction and maintaining accurate information while supporting sales processes.

ArchitectureConstructionRetail

Responsibilities

Positively support the Company's business and its tactical and day-to-day sales process

Utilize active selling techniques with telephone, fax and telecommunications with customers by attempting to address each customer inquiry in a timely and practical manner

Effectively quote customer pricing within established guidelines and strive to secure as many orders as possible based upon accurate quotes within Company guidelines

Ensure credit policies are followed and all COD sales are collected at time of sale

Generate sales data and reports as required

Respond to customer and supplier requests for information and utilize problem-solving techniques to resolve issues or concerns while maintaining positive relationships

Be very familiar with all products sold. Recommend additional items for sale while working with customers i.e. glass cleaner, shower doors, mirrors

Understand and use product codes in accordance with established policies

Ensure pricing is accurate on all sales based on product specifications

Correct invoice and work preparation for different types of sales

Follow established policies and procedures for daily administrative duties

Assist with purchasing and inventory

Responsible for filing all necessary paperwork

Balance cash drawer and make deposits daily

Perform accounts receivable duties including collection of past due accounts

Match statements to invoices

Update National Accounts work

Forward necessary paperwork to division/corporate office on a timely basis

Keep all assigned equipment in good repair and working order

Perform other duties as assigned

Qualification

Customer service orientationSales data reviewComputer skillsInterpersonal skillsMulti-taskingVerbal communicationWritten communicationProblem-solving techniques