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PNC · 12 hours ago

Branch Manager I

Asbury Park, NJ

Full-time

Onsite

Mid Level

$48K/yr - $113K/yr

3+ years exp

PNC is a financial services company that focuses on delivering the best experience for its customers. As a Branch Manager, you will lead branch performance, drive revenue and customer loyalty, and build a high-performing team while ensuring compliance with risk management protocols.

BankingFinanceFinancial Services

No H1B

Responsibilities

Responsible for leading all aspects of branch performance

Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being

Creates a differentiated customer experience, making banking easy in an omni channel environment

Collaborates with a broad range of eco-system partners

Accountable for risk management and compliance

Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members

Utilizes a branded sales process to achieve sales targets and customer loyalty

Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners

Drives business banking results primarily through business development and community involvement activities

Coaches to consultative selling to drive results and enable customer financial well-being

Has foundational understanding of balance sheet and income statement

Manages and coaches to the delivery of a differentiated client experience

Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being

Leads effective problem resolution, making banking easy for customers

Connects all of PNC, delivering a seamless customer experience in an omni channel environment

Drives the employee experience

Responsible for acquiring and retaining talent through effective onboarding, coaching and development

Makes talent development a priority for all branch team members

Ensures employees achieve performance and activity expectations through effective and ongoing performance management

Models PNC values by cultivating and supporting an inclusive workplace

Manages operational, human capital, reputational and business risk

Exercises leadership, authority and sound decision making to mitigate sales practice risk

Ensures compliance with regulatory guidelines and adherence to established policies and procedures

Qualification

BankingSales ManagementClient CounselingCustomer Experience (CX)People ManagementAccountabilityCustomer LoyaltyProactive BehaviorDigital AwarenessManaging Multiple PrioritiesDecision MakingResults-OrientedEffective Communications

Required

3+ years of related experience

Related experience or product knowledge to accomplish primary duties

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered