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American Solutions for Business · 1 week ago

Sales Support Representative I

ASB Corp Glenwood - Glenwood, MN 56334

Full-time

Hybrid

New Grad, Entry Level

$17.50/hr - $17.50/hr

0+ years exp

American Solutions for Business (ASB) is an employee-owned company that helps customers with print, branded merchandise, eCommerce, and fulfillment services. In this role, you will focus on processing sales orders, vendor invoices, and billing while supporting assigned sales associates by providing updates on order status and fulfillment programs.

AdvertisingE-CommerceMarketingOffice Supplies

Responsibilities

Process sales orders, discrepancies, inventory documents daily according to established department policies and procedures, to include:

Ensure all incoming orders are received, entered, and saved into order management system and tagged in the workflow management system (Mfiles)

Utilize ASB platforms to process orders daily, by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to order

Match vendor invoices and warehouse packing slips to purchase orders

Invoice customer upon receipt of all paperwork; verifying costs are accounted for and are accurate

Provide timely support, research, and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as:

Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account

Contacting sales associate regarding missing purchase orders providing scanned version of invoice

Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client and vendor expectations by:

Coordinating updates when warehouse or vendor removes old merchandise

Gathering and preparing information for credit memos

Inputting orders for warehouse and remote locations

Gathering inventory receiving documents and forward documentation to Inventory Team for receipt completion

Assisting with inventory reconciliation as required

Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices utilizing the information to process, prepare and/or notify sales associate, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports

Collaborate with sales associates to create professional working relationships

Qualification

Customer ServiceAccountingInventory ControlMicrosoft OfficeTechnical CapacityCommunication ProficiencyProblem SolvingTime ManagementTeamwork OrientationFlexibility

Required

High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service, accounting or inventory control

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices

Must be able to effectively write routine reports and correspondence

Ability to speak effectively with fellow employees, management and Sales Associates of organization

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet based programs and email