Canon Canada · 3 days ago
Bilingual Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelCanon Canada is a leading provider of digital imaging solutions in Canada, committed to environmental sustainability and diversity. They are seeking a Bilingual Customer Service Representative to respond to customer inquiries and ensure top-notch service by maintaining accurate records and supporting the dispatch team.
Business IntelligenceBusiness TravelLocal Business
Responsibilities
Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
Ensure issues are thoroughly investigated and determine appropriate action for resolution
Maintain accurate records and documentation of changes to account information through the CCTS database
Maintain knowledge and awareness of all company policies and procedures
Follow all current departmental procedures, processes and methodologies
Escalate any unresolved customer concerns to the Manager
Assist on special projects as assigned by the Manager; Other duties as required
Qualification
Required
Customer service / call center experience
Bilingual (French & English)
Exceptional customer service skills with a strong 'customer first' attitude
Good organizational skills and strong time-management techniques
Works well under pressure and in a fast-paced environment
Display high ethics, character and commitment to business policies and decisions
Display initiative in handling problems, be a team player and support changes
Experience working in a customer service role
Comfortable spending the majority of your day on the phone
Basic computer skills
Benefits
Comprehensive health coverage plan that includes medical, dental, and vision
Life insurance, disability, and wellness programs
Vacation, Paid Personal Time, and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships, and more!
Free Coffee and snacks
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Employee Appreciation Events
Company
Canon Canada
Canon Canada is leading provider of consumer, business and medical digital imaging innovation.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Mikio Takagi
President & CEO
Recent News
2025-05-03
2023-01-03
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