Salamander Washington DC ยท 1 month ago
Dogon Host
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrSalamander Collection is a luxury hotel management company specializing in Four and Five-Star establishments. They are seeking a Host/Hostess for their Dogon restaurant in DC, responsible for providing exceptional service, managing reservations, and creating a welcoming atmosphere for guests.
Hospitality
Responsibilities
Welcome guests as they arrive at the restaurant with a warm and friendly demeanor
Escort guests to their tables, ensuring their comfort and satisfaction throughout their dining experience
Always maintain a professional appearance and demeanor
Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
Manage restaurant reservations effectively, ensuring accurate bookings and seating arrangements
Coordinate with the restaurant manager and staff to accommodate special requests and preferences
Utilize the reservation system to optimize table turnover and guest satisfaction
Possess a thorough understanding of all food and beverage menu offerings and offers/ promotions to answer any guest questions
Must also have a complete knowledge and understanding of the Host steps of service, restaurant concept, various hotel information, and Salamander DC service standards
Set-up host stand and restaurant entrance according to established standards, ensuring that all elements are meticulously arranged to enhance the first impression for all guests
All areas of the host stand, and entry way must always be kept clean and tidy, this list includes and is not limited to the entry rug, host stand top, glass doors, etc
Foster positive relationships with guests by providing personalized service and attention to detail
Anticipate guests' needs and exceed their expectations to create memorable dining experiences
Thank guests for choosing our restaurant and encourage them to return in the future
Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction that are in line with hotel policies
Escalate any unresolved issues to the restaurant manager or appropriate department for further assistance
Effectively communicate with the restaurant staff to ensure smooth operations and timely service
Collaborate with all service professionals and management to anticipate and address guest needs
Adhere to all union regulations, hotel policies, and relevant health and safety guidelines to maintain a safe and compliant work environment
Participation in regular training sessions and workshops to enhance your skills and knowledge is mandatory
Attendance to and participation in the daily pre-shift meetings are mandatory, for each scheduled shift that applies
Perform various daily opening and closing, weekly, and monthly side duties as assigned by the MOD
In addition to performance of the essential functions, this position may require you to perform a combination of supportive tasks, to be solely determined by the manager based upon the requirements of the restaurant/ hotel
Understand how to operate the equipment used in the restaurant and to protect all assets in the restaurant and the hotel
Qualification
Required
Previous experience in a similar role in a high-end restaurant or hotel environment preferred
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues
Excellent customer service skills are a must
Strong attention to detail, organizational skills, and a commitment to delivering exceptional service
Ability to work efficiently in a fast-paced environment while maintaining a positive attitude
Flexibility to work evenings, weekends, and holidays as required
Professional appearance and demeanor
Benefits
Employee discounts
Company
Salamander Washington DC
The Salamander family embraces Sheila C. Johnson's passion for providing her guests with luxurious and relaxing escapes.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase