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EōS Fitness · 20 hours ago

General Manager

Houston, TX: W Sam Houston Pkwy N / West Rd

Full-time

Onsite

Mid, Senior Level

$59K/yr - $100K/yr

5+ years exp

EōS Fitness is bold, upbeat, and motivating, seeking a highly motivated and sales driven leader to take on the role of General Manager. The General Manager will work to improve sales, overall processes, and develop a team of leaders to enhance customer experience and achieve business objectives.

FitnessHealth CareTravel

Responsibilities

Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants

Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities

Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups

Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly

Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses

Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols

Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas

In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being

Qualification

Sales management experienceCustomer service experienceFitness industry knowledgeDetail orientationMS Office skillsCommunication skillsRelationship buildingRecord-keeping skillsCPR certificationTime managementOrganizational skills

Required

2 years of sales management experience

3-4 years of customer service experience

Prior experience or strong interest in the fitness industry

Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors

Excellent relationship building and influencing skills with people at all levels and in all functions

Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills

Excellent MS Office skills

Must successfully pass background check

CPR certification required within 30 days of hire

Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public

Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system

Ability to bend routinely and repetitively to lift more than 40 lbs