Great Day Improvements · 1 day ago
Customer Service Agent
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expGreat Day Improvements is seeking experienced Customer Service agents to join the Champion Window team at their Sharonville headquarters. The role involves ensuring customers receive a quality phone experience through various responsibilities including inbound calls, scheduling, and data entry.
Building MaterialConstructionManufacturingReal Estate
Responsibilities
Inbound customer phone calls
Scheduling customer estimate appointments
Assisting customers with service inquiries
Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned
Qualification
Required
1-3 years' experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused - structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self-starter
Ability to multi-task
Preferred
Appointments Plus/CRM knowledge a plus
Benefits
Medical/dental/vision/disability coverage
401(k)
Flex spending account
And more
Company
Great Day Improvements
Great Day Improvements, LLC is one of the largest direct-to-consumer (DTC) home remodeling platforms in the U.S.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Littlejohn & Co
2024-06-20Private Equity
Leadership Team
Pamela Dunlap
Chief Financial Officer
Jane Lamb
Chief Growth Officer
Recent News
2025-10-21
Seattle TechFlash
2025-07-29
Seattle TechFlash
2025-07-29
Company data provided by crunchbase