Spectrum · 12 hours ago
Supervisor, Residential Market Development
Green Bay, WI
Full-time
Hybrid
Mid, Senior Level
2+ years expSpectrum provides superior communication and entertainment products for residential and business customers. The Supervisor, Residential Market Development is responsible for overseeing a sales team, enhancing customer experience, and achieving sales goals while developing team members' skills.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Responsible for meeting and exceeding budgeted headcount and sales goals
A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others
Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment
Recruit, interview, hire, and train Residential Market Development staff
Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner
Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role
Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them
Be familiar with reporting and analytics necessary to drive and support business decisions
Collaborate with other departments and or support teams to achieve goals and objectives
Work allocated will consist of approximately 60% field work and 40% office work
Coach and follow Charter’s Sales Process
Communicate territory assignments to Residential Market Development Specialists
Monitor the payroll process and ensure timely and accurate approval of all commission payments
Handle employee relations issues, including performance appraisals, coaching, and training
Completes administrative tasks related to all sales activities and ensures their team does the same
Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in
Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional
Prepares reports as needed
Perform other duties as requested by leadership
Qualification
Required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Actively and consistently support all efforts to simplify and enhance the customer experience
Responsible for meeting and exceeding budgeted headcount and sales goals
A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others
Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment
Recruit, interview, hire, and train Residential Market Development staff
Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner
Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role
Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them
Be familiar with reporting and analytics necessary to drive and support business decisions
Collaborate with other departments and or support teams to achieve goals and objectives
Work allocated will consist of approximately 60% field work and 40% office work
Coach and follow Charter's Sales Process
Communicate territory assignments to Residential Market Development Specialists
Monitor the payroll process and ensure timely and accurate approval of all commission payments
Handle employee relations issues, including performance appraisals, coaching, and training
Completes administrative tasks related to all sales activities and ensures their team does the same
Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in
Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional
Prepares reports as needed
Perform other duties as requested by leadership
Ability to read, write, speak and understand the English Language
Excellent communication, interpersonal and organizational skills
Possess strong technical and computer skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Must be able to work non-traditional work hours such as evenings and weekends
Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
Ability to complete documentation accurately
Bachelor´s degree in business or marketing or equivalent work experience
2+ years of Outside Sales or related work experience
Preferred
Knowledge of Direct Sales practices
Experience with consumer education of products and services
Knowledge of cable or telecommunications services
Sales Supervisory experience preferred - 0.5+
Benefits
Comprehensive pay and benefits package
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
Sports Business Journal
2025-11-08
2025-11-03
2025-10-25
Company data provided by crunchbase