Newport Aquarium · 20 hours ago
Newport Aquarium Exhibits Interpreter - Part Time Year Round
Newport, KY
Part-time
Onsite
New GradNewport Aquarium is a facility owned by Herschend Enterprises that focuses on creating memorable experiences for guests. The Exhibits Interpreter, also known as a Guest Experience Specialist, is responsible for providing exceptional guest service, educating visitors about aquatic life, and maintaining safety protocols while ensuring a positive experience at the aquarium.
GamingMusic
Responsibilities
Perform and adhere to, Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations
Maintain a positive attitude and appearance at all times
Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium
Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards
Keep safety as a number one priority at all times while working at Newport Aquarium
Understand policies and procedures relating to the overall functions of Guest Service department
Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests
Must be self-motivated to work independently, as well as disciplined and reliable
Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction
Demonstrates strong customer service and interpersonal skills
Must be able to memorize and present tour scripts in a clear and pleasant manner, keeping it light and fun for every Newport Aquarium guest
Handle comments, concerns, and suggestions regarding policy and procedure from guests and team members
Take direction from and work with animal husbandry team in daily husbandry duties and other duties assigned throughout the Guest Experience Operations
Must be able to educate on facts, encounters, and or tours many times a day for the guests of Newport Aquarium
Learn animal handling techniques and demonstrate the ability to do so
Perform other duties as assigned by the Guest Service Management Team
Qualification
Required
Must have strong public speaking skills
Must read, write, and speak the English language (knowledge of other languages a plus)
Ability to work a flexible schedule which may include weekends and holidays and possible evenings
Knowledge of marine life a plus
Successful completion of pre-employment background check
No history of allergy related to animals or plants, which might interfere with ability to work
Ability to remain stationary for long periods of time
Physical strength, including the ability to lift up to 25 pounds
Preferred
Interpersonal Skills
Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Benefits
Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
Discounted tickets and annual passes for friends and family
Training and development
Company
Newport Aquarium
Newport Aquarium is an entertainment company specializing in aquarium shows and Shark Ray breeding program.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-04-15
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