EclipseRTO · 20 hours ago
Rent-A-Center Assistant Manager - CLOSED SUNDAYS!
Lake Elsinore, CA
Full-time
Onsite
Entry, Mid Level
1+ years expEclipseRTO, operating under Rent-A-Center, is dedicated to empowering employees in a supportive environment. They are seeking a Credit Assistant Manager who will oversee customer account activities, ensure timely payments, and assist in managing store operations while maintaining high customer satisfaction standards.
Retail
Responsibilities
Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in-person and via phone/text/email with the customers to promote timely payments
Understand and execute 6 Step Process with all customer payments while in store or over the phone
Collect customer payments on a timely basis and meet daily/weekly collection standards
Complete daily field visits to assure daily/weekly collection standards
Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
Assist Store Manager with training and providing oversight in absence of Store Manager
Assign coworkers to specific duties and assist with work schedule assignments (as needed)
Assist in managing daily operations when necessary
Refurbish merchandise to like new condition
Keep backroom and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials
Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers, customers, and merchandise
Assist as needed in delivering merchandise in Company provided vehicle to customer homes
Assist as needed in installing and setting up merchandise, and instructing customers on proper use
Assist as needed in picking up merchandise from customer homes
Complete customer service calls in a timely manner as assigned
Qualification
Required
Must be at least 23 years of age
High school diploma or GED
1 – 3 years of retail/customer service or collection experience
Valid California state driver's license and good driving record
Preferred
Friendly, with exceptional communication skills
Dynamic, with an outgoing personality and a desire to learn
Customer service oriented
Seeking a career, not just a job
Accountable, able to meet and beat business targets & goals
Experienced, with a proven track record of being dependable and responsible
Benefits
Health insurance
401(k)
Generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks’ vacation after 1 year of service)
Company
EclipseRTO
EclipseRTO is a best in class franchise owner-operator company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-11-05Debt Financing
Company data provided by crunchbase