Digital Sales Specialist jobs in United States
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1-800 Contacts ยท 20 hours ago

Digital Sales Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$15/hr - $21/hr
date2+ years exp

1-800 Contacts, part of SeekWell, aims to simplify vision care access. The Digital Sales Specialist will engage with customers through chat, providing exceptional service and support to enhance their contact lens purchasing experience.

Consumer GoodsE-CommerceEyewearRetail

Responsibilities

Answer incoming chats (up to 3 at a time)
Consult customers on enhancing the value of their contact lens purchase
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Provide top notch customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
Maintain high performance metrics including revenue per call, quality, availability, and dependability
Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Qualification

Customer service experienceTyping skillsTechnical proficiencySolution-orientedPositive mentality

Required

High school diploma or equivalent experience
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift

Benefits

Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses

Company

1-800 Contacts

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Glassdoor3.7
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1-800 Contacts is a retailer of contact lenses and is dedicated to making it easier for consumers to purchase contact lenses.
dateFounded in 1995
location
Draper, Utah, USA
people-size1001-5000 employees
web-link
http://www.1800contacts.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2020-09-23Acquired

Leadership Team

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Phil Bienert
President
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Recent News

TechBuzz News
SheTech Interns Interview Amy Larson
2025-05-09
PR Newswire
1-800 Contacts Announces The Framery at 1-800 Contacts, A New Online Retailer For Affordable, High-Quality Eyewear
2025-03-19
PYMNTS.com
Settlement In 1-800 Contacts Gets Early OK
2024-04-11
Company data provided by crunchbase