Allstate · 2 days ago
Claims Resolution Adjuster II (PST/MST) - Remote
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $75K/yr
2+ years expAllstate is a company dedicated to protecting families and their belongings from life's uncertainties. They are seeking a Claims Resolution Adjuster II whose main focus will be investigating automobile accidents and providing exceptional customer service while handling claims efficiently.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury
Assess coverage, liability, and damages while providing exceptional customer service
Engage in negotiation processes to reach fair injury settlements with all parties involved
Responsible for the liability investigation and ultimate decisions
Identifying injured parties beyond who is listed at FNOL
Recognizing impactful risk potential on claim files
Supporting the claimant throughout the vehicle restoration process
Providing feedback on the Auto process in general
Performing detailed reviews of damage and interpreting policies to determine coverage
Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
Utilize multiple tools to get the job done in a fast-paced environment
Executing policies along policy agreements
Keeping a clear record of your work in a claims system
Qualification
Required
Investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury
Assessing coverage, liability, and damages while providing exceptional customer service
Customer communication through different channels, including voice calls, email, and text messages
Engaging in negotiation processes to reach fair injury settlements with all parties involved
Performing liability investigation and ultimate decisions
Identifying injured parties beyond who is listed at FNOL
Recognizing impactful risk potential on claim files
Supporting the claimant throughout the vehicle restoration process
Providing feedback on the Auto process in general
Working hand-in-hand with Casualty Adjusters throughout the claims process
Living into Allstate's Claims Culture by caring, empowering, and restoring
Confidently and independently investigating casualty claims by performing detailed reviews of damage and interpreting policies
Using phone, emails, and sometimes video chat with customers to help them through the claims process
Evaluating and negotiating claims settlements with customers, vendors, third party carriers, and claimants
Utilizing multiple tools to get the job done in a fast-paced environment
Executing policies along policy agreements and keeping a clear record of work in a claims system
Ensuring timely and accurate documentation is completed as you work on each claim
Obtaining an adjuster and/or an appraiser license if required
Preferred
2+ years claims adjusting experience determining liability
California claim handling experience
Claims investigation and negotiation experience
Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
Benefits
A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
Connectivity reimbursement of $80 per month to offset some of the cost of internet
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product
Recent News
2025-12-20
2025-11-27
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