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Hanna Andersson · 2 weeks ago

Supervisor, Distribution Center (2nd shift) (Bilingual)

Louisville, KY

Full-time

Onsite

Mid Level

Hanna Andersson is a premier kids and baby clothing brand based in Portland, Oregon. The Distribution Center Supervisor is responsible for overseeing associates, ensuring accurate and timely order processing, and managing the workflow within the distribution center while maintaining safety and production standards.

ApparelE-CommerceOnline PortalsRetail

Responsibilities

Directly supervise up to 45 Hanna Handlers and seasonal staff during peak

Responsible for training, planning, assigning, and directing Hanna Handlers daily work

Observe and correct issues on the floor. Coach, support, and engage with teams as necessary

Ensure standard procedures are followed correctly, and that production standards/business goals are met

Aptitude and ability to learn and perform any processing function within the distribution center, and to be considered SME of your home function

Canvass for, develop and implement process improvement ideas, for both self and teams

Maintain an elevated level of communication with the DC Leadership team of shift-to-shift events

Provide a communication link between all areas to maintain optimum service levels

Identify productivity and accuracy issues and help to remedy them

Identify and make recommendations on safety issues. Support the DC in driving safety culture/rules to further our goal of 0 accidents

Encourage the reporting of/ correcting near misses, provide detailed and timely reporting, route cause and mediation for working safely and improving safety and other Hanna processes

Builds rapport quickly with Hannas through attentive listening and excellent interpersonal skills

Resolve all distribution issues in a timely manner

Set-up monitor and complete re-work projects efficiently and effectively

Always ensure building security and responsibility for transitioning at shift end

Plan for future success through engaging with team, supporting site-based incentives, and cross-training your Hannas to prepare them for their desired succession plan(s)

Prepare and deliver performance reviews as needed and ensure you provide each Hanna with opportunity to rotate through measured functions within the DC

Create and update Job Aides and other procedures to assure merchandise quality and consistency to our customers

Communicate with vendors and trucking companies to schedule pickups or deliveries

Ensure accurate and timely reporting to be consistent with key performance indicators

Ensure fair and consistent application of policy across all shifts and Hanna employees

Qualification

Warehouse management systemsCoachingProcess improvementMentoringBilingual communicationCustomer serviceInterpersonal skillsProject managementAdaptabilityDocumentation skills

Required

Ability to collaborate and make decisions in fast paced situations

Ability to set up and monitor projects, while managing and measuring work

Ability to understand and document workflow and process flow

A commitment to adapting and developing associates to help upskill and realize their goals

A commitment to superior customer service

Proven ability to effectively lead people including demonstrated coaching and mentoring skills

Great written and verbal communication and interpersonal skills

Ability to maintain discretion and confidentiality when situations warrant

Experience and proficiency with warehouse management systems

Must be able to be cross trained in multiple distribution center areas

Outstanding attendance record and ability to work flexible hours and varying schedules

Ensure work is completed accurately to Hanna's specifications

Must be able to communicate effectively in English via email, including sending SOS and EOD updates, submitting IT tickets, and corresponding with cross-functional teams as needed