Lyon-Waugh Auto Group ยท 12 hours ago
Service Genius-BMW of Peabody
Peabody, MA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $23/hrLyon-Waugh Auto Group is seeking a full-time Service Genius to join BMW of Peabody. The role involves delivering exceptional customer care, interacting with clients, and assisting with various service-related tasks.
AutomotiveAutonomous VehiclesCustomer Service
Responsibilities
Greet our guests and guide them to corresponding Advisor
Transport vehicles on the lot to service areas and detail bays
Assist in loaner vehicle check-ins and outs
Deliver customer vehicles
Shuttle clients to various local destinations as needed
Complete courier duties between dealerships
Light snow removal in the winter
Product presentation and explanation
Work with clients in the service drive, i.e. product questions, demonstration of features, and post-op of delivery
Establish ongoing consultative relationship with customer by being available during business hours to answer questions
Upgrade knowledge of brand products and services by training on-the-job and participating in educational and development programs on and off site
Generate goodwill by greeting and serving the customer promptly and courteously
Professionally interact with clients to provide a consistent premium customer experience building dealer sales loyalty
Other tasks assigned by the management team
Qualification
Required
Be 18 years of age or older
Possess a valid driver's license in good standings and a clean driving record
Preferred
Be confident using and learning new technologies
Communicate clearly and professionally with clients
Be able to manage multiple tasks and priorities
Demonstrate strong reliability and accountability
Deliver a high level of customer service and professionalism
Show interest in long-term growth within the luxury automotive industry
Benefits
A robust benefits package
401(k) plans with company match
Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
Employee Referral Bonus Program
Longevity bonuses and paid trips
Employee discounts on merchandise, repairs and vehicle purchases
Tickets to concerts and sporting events plus more
Smoke Free Campus
Company
Lyon-Waugh Auto Group
Lyon-Waugh Auto Group is a respected name in the automotive industry, known for our dedication to excellence.
Founded in 1993
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase