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MainStreet Bank · 19 hours ago

Community Mortgage Originator

Marlborough, MA

Full-time

Hybrid

Mid Level

3+ years exp

Main Street Bank is seeking a Community Mortgage Originator to manage the origination of first mortgage and home equity loan products. The role involves developing external relationships for referrals, ensuring compliance with lending guidelines, and providing excellent customer service throughout the loan process.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Demonstrate strategic acumen in driving business growth and overseeing operational excellence

Proactively develop and execute detailed plans to achieve sales targets, mapping out specific actions and managing time efficiently

Regularly update management on progress toward goals, and request support whenever needed

Expertly handle incoming leads generated from the bank’s branches, commercial lending teams, and other internal sources, delivering white glove service throughout the process

Conduct thorough interviews with applicants to determine their needs, evaluating financial status, creditworthiness, and property details to recommend the most suitable loan products

Provide thoughtful guidance to loan customers on beneficial financial strategies and responsible loan management

Initiate complete loan applications based on client interactions, ensuring compliance with all regulatory requirements and timely submission

Collect all necessary documentation and fees from applicants efficiently, and keep applicants informed at every stage

Utilize mortgage products as an opportunity to cross-sell additional banking relationships, such as checking accounts and other deposit services

Input data into the appropriate loan systems, maintaining robust supporting files and documentation for underwriting and regulatory purposes

Use automated underwriting systems (DU/LP/DO) within authorized parameters

Communicate loan decisions promptly, clarify outstanding requirements, and work closely with borrowers to finalize commitments and prepare for closing

Attend closings when necessary to uphold a high standard of service

Actively participate in homeownership initiatives, such as seminars, housing expos, broker meetings, and civic events to promote the Bank’s positive image and attract new business

Seek external opportunities to expand the referral network while nurturing existing customer relationships for future referrals

Assist in processing mortgage loan requests as needed, and respond effectively to inquiries from applicants and bank personnel

Clearly outline loan terms and commitments to borrowers

Stay current on compliance laws relevant to mortgage and home equity lending, including ECOA, RESPA, Regulation Z, Regulation C, and all applicable state and federal laws

Offer feedback on competitor pricing and products, and inform management about market trends

Review loan requests based on the Bank’s policies and offerings, collaborating with other loan officers to resolve any application issues

Evaluate residential loans for secondary market qualification and maintain an up-to-date database of new and existing business

Remain vigilant to regulatory changes, recommending updates and improvements for both compliance and operational efficiency, ensuring excellence in every aspect of the lending process

Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements

Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities within the department

Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction

Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures

Adhere to all company policies, consistently demonstrating our core values and service standards

Regular and consistent attendance is required to ensure a high standard of customer service

In the performance of respective tasks and duties, the employee is expected to uphold the responsibilities set forth by the National Mortgage Licensing System and Registry (NMLS&R) and the SAFE Act

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses

Other duties as assigned, performing similar or related work as directed, required, or as situation dictates

Qualification

Mortgage OriginationSecondary Market GuidelinesFHA/VA/USDA ProductsMortgage Loan Management SystemNMLS RegistrationMicrosoft Office SuiteCustomer Relationship ManagementBusiness DevelopmentBilingual (Spanish/Portuguese)Customer ServiceInterpersonal SkillsCommunication SkillsTeam Collaboration

Required

Bachelor's degree in business desired or banking courses and/or related work experience

Minimum three years' experience and proven track record in the sale/origination of residential mortgages

Knowledge of Secondary Market guidelines, state agency lending guidelines, HELOC and second mortgage guidelines and consumer loans

Understanding of Fannie Mae/Freddie Mac/ Secondary mortgage market guidelines and requirements, including the automated underwriting systems DU and LP

Knowledge of FHA, VA, USDA products, and any other loan products offered by the bank

Proficient in Microsoft Office Suite products and the internet

Experience using a mortgage loan management system is required, Encompass experience highly preferred

Familiarity with and comfortable using Customer Relations Management (CRM) systems

Solid understanding and application of and ability to operate standard office equipment

Means and mode of travel to all Main Street Bank locations, networking and customer locations

Be registered or be eligible to register and maintain a valid Mortgage Loan Originator Identifier Number issued through the National Mortgage Licensing System and Registry (NMLS&R)

Strong business development skills with the ability to develop and cultivate self-generated referral sources, in conjunction with developing referral sources for mortgages through partnerships with our retail bank branches and cross-selling bank products

Excellent interpersonal and communication skills and responsive approach to communication with internal and external stakeholders

Ability to interact on a professional level

Outstanding customer service skills (in person, over the phone or video conference)

Strong community ties and a proven track record of sales/business development success

Ability to work well in a team environment

Regular and consistent attendance is required to ensure a high standard of customer service

In the performance of respective tasks and duties, the employee is expected to uphold the responsibilities set forth by the National Mortgage Licensing System and Registry (NMLS&R) and the SAFE Act