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Parkland Health · 2 days ago

Sr., Financial Counselor

Dallas, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Parkland Health is a healthcare provider dedicated to serving patients in need, and they are seeking a Senior Financial Counselor to act as a program expert for funding programs. The role involves ensuring patients are screened and qualified for assistance, while also providing training and support to other financial counselors.

CommunitiesHealth CareHospitalMedicalNon ProfitWellness

H1B Sponsor Likely

Responsibilities

Must complete designated HealthStream courses annually, as assigned by management. This requirement will be tracked and managed by the department

Acts as the primary resource for the immediate supervisor to support financial counselors with training, complex financial assessments, and monitoring workflow issues and dwell times as needed

Reviews patient accounts and financial files to verify that the appropriate funding program sources are pursued, the application process is completed accurately and on time, and accounts are billed correctly.4. Screens patient demographic and financial documentation to identify appropriate funding program(s)

To ensure all patients who are qualified for assistance are properly instructed and receive benefits

Verify and obtain insurance benefits, forward referrals, and pre-certifications to clinical staff to ensure that patient information is complete and accurate, and ensure that Parklands financial viability is secure at the most basic level

Assists patients in completing the certification process with all appropriate public funding source agencies to ensure applications are complete, deadlines are met, and the certification process is expedited before the patients discharge

Sets up and encourages applicants to keep appointments to ensure the patient completes the process to qualify for financial assistancedocuments actions taken in the hospital accounting system

Communicates to the patient their financial responsibility and collects co-pays and/or unpaid balances

Provides patients with billing information as required. Enters payments into the computer system to document financial transactions/payment posting. Balances cash drawer at the end of each day

Assign appropriate coverage to accounts, including outside agencies when applicable, to ensure patient financial responsibilities are fulfilled

Performs registration functions, including verifying patient identification, patient demographics, and all third-party funding payors, to ensure Parklands financial viability is secured at the most basic level

Distributes, offers explanations, and obtains signatures and dates on all required forms as needed

Attaches all appropriate coverages, prioritizes correct filing order, and documents actions taken in the hospital accounting system

Tracks productivity and provides cumulative reports daily, weekly, or monthly, as required by supervisor and/or manager

Monitors and administers all assigned accounts until the patients application, certification, and/or denial process or review is complete, all appropriate coverages are attached, and the coverages are prioritized correctly for proper billing

Maintains a positive working relationship with contacts at all agencies and funding programs, patients, insurance companies, government entities, clinical personnel, other Financial Counselors, and management, to promote teamwork, cooperation, and a positive public image for Parkland

Serves as a positive role model for staff and patients, demonstrates strong interpersonal and persuasive abilities to ensure client compliance and cooperation with state/ federal agencies. Accepts constructive criticism and integrates suggestions in effective ways

Stays abreast of the latest developments, advancements, and trends in financial assistance by attending seminars/workshops, reading professional journals, and actively participating in professional organizations

Completes all Parkland-based training and attends staff meetings as required by management

Integrates knowledge gained into current work practices

Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact Patient Financial Services

Establishes strong internal controls to guarantee adherence to applicable state and federal regulations, alongside the standards set by accreditation organizations and different health plans in the federal, state, and private sectors

Seeks advice and guidance as necessary to ensure proper understanding

Identifies ways to improve work processes and improve customer satisfaction

Making recommendations to supervisors, implementing changes, and monitoring outcomes aligned with the department and Parkland's goals are expected

Performs other work as requested that is reasonably related to the employees position, qualifications, and competencies

Qualification

Financial eligibility determinationPublic assistance programsInsurance verification proceduresMedical software experienceMicrosoft Office SuiteAnalytical abilitiesBilingual in SpanishCommunication skillsDetail-orientedTeam player

Required

High School Diploma/GED

Must have four years experience in determining financial eligibility for government funding, program funding, public funding or patient assistance programs in a physician or hospital business office setting

Must obtain Affordable Care Act (ACA) certification within 12 months of hire date

Health Stream

A. Patient Access Pre-Registration 100-1

B. Patient Access Pre-Registration Eligibility

Must be able to interview patients to determine their financial eligibility

Must be able to interview patients to assess their financial eligibility

Must demonstrate proficiency in using personal computers and standard office equipment

Must have experience with medical software

Must possess a solid understanding of public assistance programs and the necessary documentation

Must have a thorough knowledge of third-party payors and insurance verification procedures

Must understand managed care and insurance contractual agreements

Must be detail-oriented, possess basic mathematical skills, and demonstrate strong analytical abilities to resolve financial issues involving various stakeholders, including third-party payors, physicians, patients, and the healthcare system

Must demonstrate a positive attitude and possess strong verbal and written communication skills while maintaining professionalism in both appearance and demeanor

Must be able to handle potentially stressful situations and manage multiple tasks simultaneously, including instructing and counseling patients about Parkland's payment policies and public assistance programs

Must demonstrate strong organizational and planning skills with attention to detail, maintaining productivity during financial screenings

Must be able to communicate effectively with patients, government entities, and Parkland staff

Must be capable of solving problems within established policies and procedures

Must complete any additional job-related training that is offered

Must be able to interact with patients and their families effectively

Must be a team player, collaborating with nurse navigators, referral coordinators, and other Patient Financial Services team members

Preferred

Two Years of College Preferred

Bilingual in Spanish is preferred

Proficiency in the Microsoft Office Suite is preferred

Company

Parkland Health

Parkland Health first opened its doors in 1894 and is now one of the largest public hospital systems in the country.

Founded in 1894

Dallas, Texas, USA

10001+ employees

https://www.parklandhealth.org

H1B Sponsorship

Parkland Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (2)