The Wurzak Hotel Group · 19 hours ago
Front Office Manager
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
2+ years expWurzak Hotel Group is looking for a Front Office Manager at their HOME2 Suites Philadelphia Convention Center. The Front Desk Manager will directly supervise all front office personnel and ensure proper completion of all front office duties while directing and coordinating the activities of the front desk, reservations, and guest services.
HospitalityHotelLeisure
Responsibilities
Train, cross-train, and retrain all front office personnel
Participate in the selection of front office personnel
Schedule the front office staff
Supervise workload during shifts
Evaluate the job performance of each front office employee
Maintain working relationships and communicate with all departments
Maintain master key control
Verify that accurate room status information is maintained and properly communicated
Resolve guest problems quickly, efficiently, and courteously
Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel
Review and complete credit limit report
Work within the allocated budget for the front office
Receive information from the previous shift manger and pass on pertinent details to the oncoming manager
Check cashiers in and out and verify banks and deposits at the end of each shift
Enforce all cash-handling, check-cashing, and credit policies
Conduct regularly scheduled meetings of front office personnel
Ensure strict adherence to the uniform policy
Uphold the hotel's commitment to hospitality
Prepare performance reports related to front office
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
Monitor high balance guests and take appropriate action
Ensure implementation of all hotel policies and house rules
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
Prepare revenue and occupancy forecasting
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Monitor all V.I.P. guests and requests
Maintain required pars of all front office and stationary supplies
Review daily front office work and activity reports generated by Night Audit
Review Front office logbook and guest feedback forms on a daily basis
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
On time and at work when scheduled and in proper uniform
Perform special projects and other responsibilities as assigned
Participate in task forces and committees as requested
Consistent professional and positive attitude and actions when communicating with guests and associates
Ensure maintenance problems are promptly reported through proper channels
Comply with all company policies and procedures
Practice safe work habits and comply with sanitary, safety, security and emergency procedures
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned
Check with manager/supervisor before leaving work area for any reason
Attend department meetings as scheduled
Respond to guest requests, concerns and problems to ensure guest satisfaction
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken
Any other tasks/duties as requested by management
Qualification
Required
Associate degree or equivalent experience
Two years of customer contact and supervisory experience in the hospitality industry
Benefits
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Company
The Wurzak Hotel Group
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay, and lifestyle hotels.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase