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Parkland Health · 19 hours ago

Patient Sfty Clin Risk Manager

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

Parkland Health is a prominent healthcare provider, and they are seeking a Patient Safety Clinical Risk Manager. This role involves overseeing patient safety and risk management, investigating safety events, and collaborating with clinical leaders to enhance safety and quality outcomes.

CommunitiesHealth CareHospitalMedicalNon ProfitWellness

Responsibilities

Conducts investigations into adverse events, safety posts, and Cause Analyses, ensuring timely escalation of significant issues

Leads investigations as defined by The Joint Commission's Sentinel Event policy, The National Quality Forum (NQF), Texas Department of State Health Services (TDSHS), and the Centers for Medicare and Medicaid Services (CMS) per regulatory standards

Maintains expertise in risk management systems and Enterprise Risk Management (ERM)

Assists with disclosure conversations and provides real-time coaching for providers and staff as directed

Manages Quality-of-Care grievances, ensuring regulatory compliance and timely resolution

Investigates and reports Safe Medical Device Act (SMDA) incidents via reporting platforms, such as MedSun

Supports High Reliability and Just Culture initiatives to enhance patient safety and the psychological safety of those involved in safety events

Assesses, investigates, and trends safety posts, escalating concerns as needed

Builds strong relationships with stakeholders, providing education and routine data

Conducts regular rounds to engage frontline staff and reinforce shared learnings

Leads patient safety initiatives and contributes to program development

Ensures compliance with project deadlines and regulatory standards

Owns grievance investigations from inception to resolution, handling complex and sensitive cases

Drafts regulatory-compliant response letters

Ensures CMS compliance in grievance management

Utilizes complaint management systems to track and resolve grievances efficiently

Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland

Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices

Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding

Qualification

Healthcare Risk ManagementPatient SafetyClinical ExperienceAnalytical SkillsProblem-Solving SkillsCollaborationOrganizational SkillsDecision-Making SkillsAdaptability

Required

Bachelor's degree in nursing, clinical, or healthcare-related field of study from an accredited college or university

Five years of clinical or healthcare experience in an acute care setting

Nursing, clinical or other applicable license/certification is required and must be maintained throughout employment

Must be highly organized, self-motivated, and adaptable to high-pressure environments with the ability to pivot and change assignment focus based on needs

Must be able to excel at prioritizing tasks, working independently or in teams, and maintaining professionalism, confidentiality, and adherence to organizational standards

Must demonstrate strong analytical, investigative, and problem-solving skills

Must demonstrate good judgment and decision-making skills

Must be able to effectively collaborate with diverse stakeholders

Must consistently demonstrate commitment to Parkland Health ICARE Values and support Just Culture and High Reliability principles

Preferred

Master's degree in Nursing, Healthcare Risk Management, Patient Safety, Human Factors Engineering, Jurisprudence, Juris Doctor, or a related field of study from an accredited institution

Two years of healthcare risk management and/or patient safety experience in an acute care facility is preferred

Certification through a nationally recognized accreditation board in either Healthcare Risk Management (CPHRM) through American Society for Healthcare Risk Management (ASHRM) or Patient Safety (CPPS) through Institute for Healthcare Improvement (IHI) is preferred