H-E-B · 21 hours ago
Houston 51 Service - Asst Service Mgr - Part-Time
Houston, TX
Part-time
Onsite
Mid Level
$17/hr - $17/hrH-E-B is a well-known grocery store chain, and they are seeking an Assistant Service Manager for their Central Checkout department. This role involves leading the operation of the department, ensuring superior customer service, and managing a team environment.
Retail
Responsibilities
Role model Superior Customer Service
Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner
Assist in maintaining company sanitation standards
Monitor and manage potential shrink
Ensures Standard Operating Procedure compliance in the service department
Monitor, enforce and role model company dress-code standards
Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed
Monitor front-end activity to expedite Customer throughput by directing Customer traffic
Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.)
Provide ongoing communication with store staff and management regarding daily events and concerns that transpire
Listen and show sensitivity to Partners' concerns and handle issues in professional manner
Encourage and champion front-end selling activities
Recognize Partners and celebrate success
Convey appropriate sense of urgency in dealing with Partner and Customer issues
Oversee the ordering of products to ensure 100% in-stock conditions and inventory control
Qualification
Required
Eighteen (18) years of age or older
Must have completed Regional Service training and approved by the Regional Merchant
Advanced understanding of checkout procedures
Demonstrated leadership ability
Demonstrated commitment to excellence in customer service
Exhibits high level of performance
Have the ability to speak or communicate effectively to co-workers, supervisors and customers
Demonstrates strong conflict resolution skills
Effective oral and written skills
Possesses understanding of basic math concepts
Possesses ability to make logical decisions
Ability to delegate, organize and plan effectively
Ability to handle stressful situations
Excellent customer service skills
Excellent communication and organization skills
Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
Maintain sanitation standards throughout the work area
Ability to work a flexible schedule, including opening, closing, and weekend shifts
Maintain a high level of productivity and efficiency standards
Standing (for max. of 3hrs)
Lift and carry moderately heavy loads
Bend, reach, squat, push and pull
Preferred
Proficiency on HEB systems
Company
H-E-B
H-E-B is headquartered in San Antonio, Texas with approximately $46 billion in revenue and 160,000+ Partners.
Founded in 1905
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jason L.
President & Chief Operating Officer @ Favor Delivery
Roxanne Orsak
Chief Operating Officer
Recent News
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