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P1 Dental Partners · 2 days ago

Office Manager

St Louis, MO

Full-time

Onsite

Senior Level

5+ years exp

P1 Dental Partners is seeking a talented Office Manager to join Levens Orthodontics, where the mission is to provide quality dental care. The Office Manager will oversee patient care, coordinate with various departments, and ensure exceptional customer service and satisfaction.

DentalFitnessHealth CareWellness

Responsibilities

Coordinate seamlessly with the Regional Directors of Operation, doctor(s), and corporate departments to streamline business operations and ensure proficient practice functioning

Oversee all facets of patient care, from appointment scheduling to financial coordination, while emphasizing exceptional customer service and patient satisfaction

Serve as the primary communication channel between key stakeholders, fostering a positive and collaborative work environment for the team

Facilitates communication from the executive team to doctors and team members

Supervises support staff to ensure maximum production and service

Coordinates with the Accounting Department on accounting functions including accounts payable, accounts receivable, bank transactions, accounting reports, and practice budgeting

Assists with recruiting efforts through application screening, interviewing, and hiring

Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts

Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff

Partners with doctor and the executive team to conduct performance evaluations, coach for performance improvement, and discharge staff as needed with assistance from executive team and doctor(s)

Prepares work schedules for staff to assure optimal production and service. Trains support staff in their respective positions

Assists with new hire orientation

Coordinates continuing education events

Consistently administers personnel policies as written and distributes to staff as needed

Maintains employee personnel files and licensing records

Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s)

Ensures all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files

Assists with tracking and reporting as needed

Keeps practice in compliance with health regulations and OSHA

Assures that the practice property is clean, professional and well-kept and that all clinical and office equipment is kept in proper working order and arranges for landscaping/gardening or other services as required

Assists the employer with developing a marketing program to maintain the financial welfare of the practice

Reviews fee structures for products and services with the executive team and implements changes to achieve financial success

Research costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained

Qualification

Dental admin experiencePractice management softwareTeam managementFederalState labor lawConflict resolutionCommunication skillsOrganizational skillsProblem-solving skills

Required

High School Diploma or Equivalent

Minimum 5 years of dental admin experience

Experience managing a team

Ability to partner with the doctor and the executive team to achieve practice performance targets

Knowledge of federal and state labor law regulations

Knowledge of English composition, grammar, spelling, and punctuation

Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)

Maintain composure and professionalism when exposed to stressful situations

Ability to engender trust from the executive team, doctors, co-workers, and patients

Work cooperatively with management, staff, and patients

Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord

Prioritize, organize, and complete tasks in a timely and independent manner

Ability to accept constructive criticism

Understand and follow written and verbal instructions, collect data, establish facts, draw valid conclusions, and maintain confidentiality

Communicate and express thoughts and ideas competently

Ability to quickly grasp relevant concepts regarding duties and responsibilities

May be required to lift up to 25 lbs

Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position)

Vision: close vision, depth perception, and ability to adjust focus

Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operating equipment

May be required to administer CPR

Occasional exposure to toxic or caustic chemicals and radiation

Exposure to moderate noise levels and fast-paced, high anxiety environments