Jan-Pro Cleaning Systems · 2 days ago
Business Development Representative
Federal Way, WA
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $75K/yrJAN-PRO Puget Sound is seeking a highly motivated and dynamic Business Development & Operations Coordinator to join their team. This dual-role position involves identifying and securing new business accounts while coordinating the day-to-day operations of existing accounts. The successful candidate will drive growth, ensure customer satisfaction, and maintain high service standards for commercial clients.
Facilities Services
Responsibilities
Identify and target potential clients within the designated market area
Prospect, generate leads, and cold call businesses to introduce services and establish relationships
Present and sell janitorial and facility management solutions tailored to client needs
Develop and implement sales strategies to meet revenue and growth targets
Negotiate contracts and pricing agreements with prospective clients
Maintain and update CRM systems to track leads, opportunities, and account status
Oversee the day-to-day operations of new and existing janitorial accounts
Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners
Monitor and assess the quality of services provided, conducting regular site visits, and brand-standard audits
Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards
Manage special services and contract renewals for assigned accounts
Provide exceptional customer service by being responsive, professional, and proactive in communication
Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded
Collect customer feedback and implement improvements to enhance service delivery and client retention
Stay informed about industry trends, competition, and market conditions
Analyze customer needs and adapt service offerings to meet changing demands
Prepare and present regular reports on business development activities, account status, and operational performance
Qualification
Required
Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry
Strong track record of meeting or exceeding sales targets and managing client relationships
Excellent communication, negotiation, and interpersonal skills
Strong organizational and time management abilities
Ability to manage multiple projects and accounts simultaneously
Proficient in CRM software, Microsoft Office Suite, and general computer literacy
Problem-solving and decision-making skills
A high school diploma is required
Valid driver's license and reliable transportation (if travel within the market area is required)
Ability to work independently and as part of a team
Strong attention to detail and commitment to maintaining high-quality standards
Preferred
Previous experience in operations or service delivery management is highly preferred
A degree in business, management, or a related field is preferred
Benefits
Health, dental, and vision insurance
Paid time off and holidays.
Opportunities for professional growth and career advancement.
Company vehicle or vehicle allowance
Credit card for sales and marketing activities in your market
401(k)
401(k) matching
Company
Jan-Pro Cleaning Systems
JAN-PRO Franchising International, Inc.
Founded in 1991
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase