Alabama & Dunlavy Service - Asst Service Mgr - Part-Time jobs in United States
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H-E-B · 21 hours ago

Alabama & Dunlavy Service - Asst Service Mgr - Part-Time

positionHouston, TX
timePart-time
remoteOnsite
seniorityMid Level
money$17/hr - $17/hr

H-E-B is a prominent retail company, and they are seeking a part-time Assistant Service Manager for their Central Checkout department. The role involves leading the team to ensure superior customer service and operational success while maintaining company standards and training partners.

Retail
check
Growth Opportunities

Responsibilities

Role model Superior Customer Service
Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner
Assist in maintaining company sanitation standards
Monitor and manage potential shrink
Ensures Standard Operating Procedure compliance in the service department
Monitor, enforce and role model company dress-code standards
Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed
Monitor front-end activity to expedite Customer throughput by directing Customer traffic
Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.)
Provide ongoing communication with store staff and management regarding daily events and concerns that transpire
Listen and show sensitivity to Partners' concerns and handle issues in professional manner
Encourage and champion front-end selling activities
Recognize Partners and celebrate success
Convey appropriate sense of urgency in dealing with Partner and Customer issues
Oversee the ordering of products to ensure 100% in-stock conditions and inventory control

Qualification

Customer service excellenceCheckout proceduresLeadership abilityConflict resolution skillsEffective communicationOrganizational skillsBasic math conceptsStress managementSanitation standardsHEB systems proficiencyDecision making

Required

Eighteen (18) years of age or older
Must have completed Regional Service training and approved by the Regional Merchant
Advanced understanding of checkout procedures
Demonstrated leadership ability
Demonstrated commitment to excellence in customer service
Exhibits high level of performance
Have the ability to speak or communicate effectively to co-workers, supervisors and customers
Demonstrates strong conflict resolution skills
Effective oral and written skills
Possesses understanding of basic math concepts
Possesses ability to make logical decisions
Ability to delegate, organize and plan effectively
Ability to handle stressful situations
Excellent customer service skills
Proficiency on HEB systems preferred
Excellent communication and organization skills
Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
Maintain sanitation standards throughout the work area
Ability to work a flexible schedule, including opening, closing, and weekend shifts

Company

H-E-B

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H-E-B is headquartered in San Antonio, Texas with approximately $46 billion in revenue and 160,000+ Partners.
dateFounded in 1905
location
San Antonio, TX, US
people-size10001+ employees
web-link
https://careers.heb.com

Funding

Current Stage
Late Stage

Leadership Team

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Jason L.
President & Chief Operating Officer @ Favor Delivery
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Roxanne Orsak
Chief Operating Officer
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Recent News

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Company data provided by crunchbase