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CROSBY AUTOMOTIVE GROUP, INC · 20 hours ago

Automotive Service BDC Representative

Harrisburg, PA

Full-time

Onsite

New Grad, Entry Level

Turner Chevrolet is one of the leading automotive dealers in Central PA, seeking a Business Development Center Representative to enhance their sales and service operations. The role involves managing customer inquiries, setting service appointments, and following up with customers to ensure satisfaction.

AutomotiveRetailTransportation

Responsibilities

Communicate effectively with internet customers and prospects by phone, email or text

Demonstrate thorough knowledge of all dealership products and services

Maintain an ongoing customer database to capture repeat business

Handle incoming calls

Handle 80-100 Inbound/Outbound calls per day using dealership resources - NO COLD CALLING

Set Service appointments for customers to visit our Service Department - may require selling add on services

Utilize the hands-on training and coaching provided to effectively build rapport with customers, overcome concerns and objection, and motivate customers to make appointments

Help dealership achieve sales and service goals by developing business and following up on opportunities

Qualification

Service BDC experienceCall center experienceProficient computer skillsFollow up skillsProfessional appearanceTeam environmentCommunication skillsFlexibility