Arlo Hotels ยท 2 days ago
Front Office Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$85K/yr - $90K/yr
3+ years expArlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Front Office Manager. This position is responsible for the daily operation of the front desk, ensuring exceptional guest service, and managing the front office team. The role involves training, motivating team members, and maximizing room sales and revenue.
HospitalityHotelResorts
Responsibilities
Always treats guests with courtesy and respect in a variety of situations
Displays honesty and integrity
Oversee the Front Office Department - Bell Person, Lobby Hosts and Assistant Front Office Managers
Conducts pre-shift meetings
Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings
Motivates and develops team members
Maximize room sales, room revenue, and profit
Delivers outstanding service and creates memorable experiences
Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins
Embraces and effectively lives Arlo Core values and culture
Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen, Assistant Front Office Managers and Night Manager
Trains, mentors and develops Lobby Hosts & Bell Persons, Assistant Front Office Manager and Night Manager
This role specifically trains team members to uphold the standards of training as outlined by our Director of Learning and Development
Prepares team member weekly schedules via our Time and Attendance Program
Oversees the completion of bi-weekly payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands
Responsible to ensure payroll is within line of forecast and budget; ensuring that Overtime is monitored and managed daily
Ensures work is completed to include shift closings, room deposits, refunds, and rebates. All necessary paperwork is completed
Conducts Annual Performance Reviews with reporting team members; Assistant Front Office Managers and Lobby Hosts
Responsible for coaching and counselling of direct reports are done in a timely and effective manner
Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff
Communicates effectively to staff using tools such as pre-shift briefings, orientation, activities, short take training and developmental reviews
Manages same day rooms inventory and rate yielding
Takes personal responsibility for correcting service problems and creates memorable guest experiences
Completes other duties as assigned by the Director of Operations
Qualification
Required
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying
Minimum 3+ years in a Management Position
Hospitality or Customer Service
Opera & PBX experience
Fire and Life Safety Director Certification required within the first six (6) months of employment
Preferred
Hospitality Diploma Or Degree Preferred
Company
Arlo Hotels
Arlo Hotels specializes in mid to large scale Lifestyle Hotels in primary market locations.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase