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Risk Strategies Company · 2 months ago

Travel Claims & Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$16.85/hr - $21.65/hr

Risk Strategies Company is a leading insurance wholesaler and program manager, and they are seeking a Travel Claims & Customer Service Representative. In this role, you will serve as the first point of contact for reporting claims, ensuring exceptional service to claimants while processing travel claims and maintaining compliance.

ConsultingFinanceFinancial ServicesInsuranceInsurTech

Responsibilities

Independently process travel claims in accordance with associated policies

Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations

Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner

Consistently meet established performance standards, including quantity and quality claims processing standards

Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions

Ability to function independently within established guidelines

Maintain HIPAA compliance

Qualification

Claims processingCustomer serviceMicrosoft OfficeTime managementProblem resolutionCommunication skillsTeamwork

Required

Independently process travel claims in accordance with associated policies

Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations

Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner

Consistently meet established performance standards, including quantity and quality claims processing standards

Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions

Ability to function independently within established guidelines

Maintain HIPAA compliance

Effective time management skills

Excellent interpersonal, verbal, and written communication skills

Intermediate skill level in Microsoft Office programs

Problem/issue resolution capability

Ability to work effectively in a fast-paced team-based environment

Company

Risk Strategies Company

RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.

Founded in 1997