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Nimble Group · 1 week ago

Client Success Manager - RCM Healthcare (Atlanta)

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers and other surgical organizations. The Client Success Manager is responsible for managing client accounts, ensuring customer satisfaction, and coordinating activities between clients and the company.

AdviceAsset ManagementFinancial ServicesOutsourcing

Responsibilities

Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries

Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction

Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality

Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences

Ensures that all appropriate resources are available and utilized effectively to maximize account performance

Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability

Remains current on payment trends and coding, and payer requirement changes. Acts upon variances to explain, correct, or enact desired process improvements

Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client

Qualification

Revenue cycle managementThird-party billingPractice Management systemsAnalytical skillsClient relationship skillsProactive work styleCommunication skillsCritical thinking

Required

Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred

Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment

Experience using Practice Management and EMR systems as it relates to production and client reporting

Strong analytical and critical thinking skills

Strong communication skills, verbal and written

Ability to work with a high degree of independence; must be proactive

Proven client relationship skills; must be able to work effectively with physicians and senior management