City National Bank and Trust · 3 weeks ago
Contact Center Rep.
Lawton, OK, US
Full-time
Onsite
Entry Level
1+ years expCity National Bank and Trust is seeking a Customer Service Representative for their Call Center. The role involves providing excellent customer service and acting as a liaison between customers and other departments, while achieving call center metrics and complying with banking regulations.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Achieve and maintain all Call Center goal metrics
Complete training on professionalism, telephone etiquette, and OTJ software & achieve 80% or higher passing score on written situational test following training
Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills
Work effectively under pressure during times of high call volume or when assisting escalated customer situations
Comply with banking and departmental regulations, policies, and procedures
Qualification
Required
Demonstrated aptitude for learning new technology and working knowledge of MS Office
Problem solving and conflict resolution skills
Flexible in scheduling in order to meet business needs between 8:00 am & 6:00 pm weekdays and 9:00 am to 4:00 pm Saturdays
Ability to balance business and customer considerations through multi-tasking
Strong interpersonal skills and ability to work alone and with others in a team environment
Must have a strong work ethic with the ability and desire to meet goals
Professional and adaptable to change
Demonstrated positive attitude and willingness to help others
High school diploma or equivalent required
Previous work experience in customer service position or one year of college or military education
Proficient in office skills, working knowledge of MS Office
Preferred
Experience taking Inbound calls in a call center environment
Sales experience a plus
Bi-lingual a plus
Company
City National Bank and Trust
City National Bank and Trust provides personal and business banking solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Stephens
SVP, Chief Lending Officer
Jason Hensley
Senior Vice President/Chief Operations Officer
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