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Ashbaugh Beal · 2 weeks ago

Patient Services Representative I

Albuquerque,NM,US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Ashbaugh Beal is seeking a Patient Services Representative I to support their Health Center Operations. This role involves greeting patients, collecting payments, and maintaining accurate patient records, while ensuring a welcoming environment for visitors.

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Responsibilities

Greets new and returning patients and clients entering the health center and checks them in for scheduled and walk-in appointments

Updates patient records to verify contact information

Greets other visitors to the health center and directs them to the appropriate offices or individual staff

Provides general information to patients concerning functions of FCCH

Answers the telephone and connects callers to the appropriate offices or individual staff

Schedules new office appointments and return appointments

Pulls and files medical charts when necessary

Meets with patients to collect required personal, health, and insurance information for the permanent patient record

Enters accurate patient data into the computer system on a daily basis

Collects patients’ copay/coinsurance/deductible visit deposit at time of service

Keeps accurate, balanced, locked cash bag/box, and is personally responsible for any imbalance in the daily reconciliation of cash receipts

Verifies insurance eligibility for Medicaid, Medicare, and third-party payors

Verifies personal income according to established guidelines for all patients

Follows appropriate computer downtime procedures

Scans patient registration documents as directed

Qualification

Patient registration proceduresBi-lingual English/SpanishReceptionist skillsComputer skillsScheduling techniquesOffice procedures knowledgeWork under supervisionProblem-solving abilityCommunication skillsInitiative

Required

High School graduate or GED certificate

Three to six months related experience and/or training is required

Knowledge of patient registration procedures and documentation

Receptionist skills

Demonstrates knowledge of applicable FCCH patient-related forms and programs

Ability to interact and communicate with people over the telephone, often in stressful situations

Knowledge of planning and scheduling techniques

Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs

Ability to analyze and solve problems

Skill in the use of personal computers and related software applications

Appropriate knowledge and familiarity with various compliance programs and elements

Ability to maintain quality, safety, and/or infection control standards

Basic knowledge of general office procedures to include filing, copying, and faxing

Ability to use a multi-line telephone to schedule appointments

Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts

Ability to work on multiple tasks within established deadlines

Ability to work under the direction of a supervisor and follow instructions for work completion

Ability to take the initiative to resolve patient concerns and problems

Able to work well with diverse groups of people