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Emory Healthcare · 3 days ago

Lab Customer Service Rep

Atlanta, GA

Full-time

Onsite

Entry Level

3+ years exp

Emory Healthcare is a healthcare provider committed to quality patient care, and they are seeking a Lab Customer Service Representative. The role involves registering patient specimens, retrieving billing information, and acting as a liaison between customers and various departments to ensure efficient communication and service delivery.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Registers patient specimens for in house or referral testing

Retrieves appropriate billing information from a variety of electronic systems

Answers and routes telephone calls from customers

Provides information to customers and solicits information to triage calls to disseminate to appropriate departments

Acts as liaison between customer and various departments

Accesses, prints, and distributes patient lab reports to appropriate patient care areas

Projects a professional image through formal and informal communication to internal and external customers

Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; Evaluates new products as available

Takes prompt action to resolve any problem with the registration or ordering of specimens

Escalates to supervisor when needed

Accurately places order on patient samples

Investigates and resolves all problems and provides documentation for monthly quality management reports

Answers and routes telephone calls efficiently and professionally providing information as needed and/or soliciting information to triage calls to appropriate departments

Works with supervisor to formulate plan for professional development

Attends educational in-services and training classes for various computer systems as necessary

Is proficient in computer programs necessary to track and document work related data

Registers patient specimens for in house or referral testing

Retrieves appropriate billing information from a variety of electronic systems

Troubleshoots and resolves problems related to specimens, results, billing

Responds to telephone inquiries from medical staff concerning status of patient testing

Serves as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens

Reviews test requisitions and specimen labels for accurate information and orders tests appropriately

Follows up on all tests with incomplete information or questionable test orders

Verifies and updates insurance information and triages specimens to the proper testing facility

Perform other duties as assigned or requested

Qualification

Phlebotomy certificationCustomer service experienceElectronic systems proficiencyProfessional communicationProblem-solving skills

Required

High School diploma or equivalent required

Proficient in computer programs necessary to track and document work related data

Three years phlebotomy, processing, or customer service experience preferred

Acts as liaison between customer and various departments

Retrieves appropriate billing information from a variety of electronic systems

Answers and routes telephone calls from customers

Provides information to customers and solicits information to triage calls to disseminate to appropriate departments

Accesses, prints, and distributes patient lab reports to appropriate patient care areas

Projects a professional image through formal and informal communication to internal and external customers

Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability

Evaluates new products as available