SERVPRO of Coffee, Franklin, Warren Counties · 2 weeks ago
Mitigation Project Manager
Manchester, TN 37355
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expSERVPRO Team Ridner is dedicated to helping families and businesses during stressful moments by providing reliable mitigation services. The Mitigation Project Manager oversees all mitigation projects, ensuring they are completed efficiently and profitably while maintaining excellent communication with customers and teams.
Facilities Services
Responsibilities
Manage all mitigation jobs, including water, fire, mold, sewage backups, and biohazard/trauma scenes
Complete inspections, scopes, estimates, and change orders
Ensure accurate moisture mapping, equipment setup, daily monitoring, and documentation
Uphold IICRC standards and SERVPRO processes
Assist with manual labor when needed—including lifting, demolition, containment, and equipment movement
Serve as the primary point of contact for both customers and insurance adjusters
Clearly communicate timelines, expectations, work progress, and needed approvals
Build strong relationships through professionalism, transparency, and responsiveness
Resolve issues quickly to maintain 5-star reviews and high NPS scores
Lead, schedule, and coach mitigation crews
Train team members in technical skills, safety, and job quality
Enforce PPE and safety protocols, especially for sewage and biohazard work
Maintain accountability and a strong, positive culture
Achieve targeted profit margins on mitigation projects
Reduce property damage claims, callbacks, and inefficiencies
Ensure accurate job costing and documentation in Xactimate/XactAnalysis
Maintain equipment and vehicles in clean, ready condition
Participate in a rotating weekend on-call schedule with assigned crews
Ensure prompt, professional response after hours
Qualification
Required
2+ years in mitigation, restoration, construction, or related field
IICRC WRT required; ASD, FSRT, AMRT a plus
Strong communication and customer service skills
Ability to manage multiple projects in a fast-paced environment
Comfortable responding to sewage and biohazard jobs
Able to perform manual labor when needed, including occasionally lifting heavy objects
Valid driver's license and clean driving record
Preferred
Experience managing crews or projects
Benefits
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Health, dental, and vision insurance
Paid training and certifications
Company vehicle
Career advancement opportunities
A mission-driven culture where helping people truly matters.
Company
SERVPRO of Coffee, Franklin, Warren Counties
SERVPRO is a leader in the restoration industry, and its professionals are faster to any size disaster.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase