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JPMorganChase · 1 day ago

Virtual Banking Manager- Plano, TX

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

JPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals through a wide range of products. The Virtual Banking Manager will oversee a team of Virtual Bankers, ensuring exceptional service and fostering a customer-centric culture while managing virtual bank operations and collaboration with various partners.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage and coach virtual bank employees to engage customers and deepen relationships with clients

Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want

Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings

Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes

Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers

Improve revenues and expenses and grow the business, while exceeding customer expectations

Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture

Address client issues promptly and effectively

Build partnerships with One Chase partners to build brand and relationships

Qualification

Customer experienceCoaching skillsTeam leadershipRetail Banking experienceTechnology influenceAdaptabilityRelationship buildingDecision making

Required

3+ years of experience leading a team

Must be willing to work in an environment that requires 100% phone-based customer interaction

Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture

Delivers exceptional customer experience by acting with a customer first attitude

Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships

Exudes confidence with bankers when sharing product knowledge and solutions

Preferred

College degree or military equivalent

Management experience strongly preferred; Retail Banking highly preferred

Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology

Ability to adapt quickly to a changing environment and be a strong decision maker

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3471)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)