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Hyatt · 1 day ago

Customer Service Representative Call Center - Work From Home (Orlando, FL area)

Orlando, FL

Full-time

Hybrid

New Grad, Entry Level

Hyatt is a company that makes vacation dreams come true for travelers around the world, and they are seeking a Customer Service Representative to assist in providing memorable experiences for their Owners and guests. The role involves communicating with potential owners to resolve customer service concerns, promoting brand awareness, and maintaining guest loyalty through effective sales techniques.

HospitalityInformation TechnologyTravel

Responsibilities

Communicate with potential owners via telephone to resolve customer service concerns and answer questions

Promote awareness of brand image internally and externally

Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling

Identify guest reservation needs by asking open-ended questions to obtain all necessary information

Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available

Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension

Interact with colleagues and guests professionally and promptly

Contribute to team goals

Maintain confidentiality of proprietary materials and information

Always follow company policies and safety procedures

Qualification

Customer serviceCommunication skillsSales techniquesMulti-system navigationTeam collaborationConfidentialityProblem-solving

Required

Must live in the Orlando, FL area

Available to work various shifts, holidays, and both weekend days

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time

Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance

Must possess the ability to navigate multiple computer systems simultaneously

Proficiency in reading, writing, and comprehension

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements