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Harbor · 1 week ago

Client Manager - Data Quality (Legal Marketing)

United States

Full-time

Remote

Senior Level

5+ years exp

Harbor is seeking a seasoned professional with a passion for client success to join their Managed Services team as a Client Manager - Data Quality. In this role, you will lead internal Data Quality teams, serve as the primary point of contact for clients, and ensure successful delivery of services while fostering internal growth and operational excellence.

Business DevelopmentConsulting

Responsibilities

Manage and deliver high-quality Data Quality service projects from start to finish

Build trusted relationships with clients, from technical staff to executive stakeholders

Conduct client meetings to identify needs and set project plans

Develop and maintain documentation including Style Guides and Success Steps

Provide weekly status reports to clients and ensure project updates are reflected in all internal systems

Assign and balance workload across Data Quality team members to ensure full utilization

Support Quality Specialists and provide real-time availability for team support

Lead team operations including relationship building, time-off management, monthly or quarterly team calls, and disciplinary processes when necessary

Maintain consistent, clear communication with internal and client stakeholders

Qualification

Legal CRM proficiencyClient success mindsetProject management skillsLegal software proficiencyDocumentation skillsTeam-orientedEmotional intelligenceProblem-solving skillsInterpersonal skillsCommunication skills