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Acadia Insurance (a Berkley Company) · 2 months ago

VP, Claims

CT, West Hartford - 433 S Main Street Suite 200

Full-time

Onsite

Director/Executive

$175K/yr - $250K/yr

15+ years exp

Berkley Small Business Solutions is committed to providing innovative solutions for small business customers. The VP of Claims will have overall executive management responsibility for the claims function, focusing on best practices, innovation, and effective claim handling strategies to enhance customer experience and organizational profitability.

Commercial InsuranceInsurance

Responsibilities

Vision, planning and execution to create a best in class claims organization

Recruiting, direction, leadership, development and management of all claim’s personnel, including, establishing and monitoring authority levels, making claim assignments and approving payments and reserve requests

Direction, leadership, and development of the department’s internal quality audit process to ensure compliance of best claim practices, processes and procedures

Develop and implement policies and procedures which meet the needs of the company, customers, regulatory requirement, and audit controls

Establish the organizational structure, environment, and accountability of the claims operations in order to deliver services to the business. The development and use of metrics and analytics to identify trends and drives the department’s success

Develop and manage relationships with outside vendors, consultants, contractors, and other Berkley companies in line with company policies and guidelines

Developing and maintaining claim/ legal resources to include attorneys, adjusters and expert witnesses and related responsibilities to include internal and external litigation guidelines, panel counsel and litigated claim outcomes

Collaboration with multiple departments to ensure sound reserving practices are in place and maintained

Round Table Discussions in accordance with department best practices

Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization and reinsurers

Supports and communicates Claim philosophies and builds business relationships with customers

May perform other functions as assigned

Qualification

Claims managementData analysisInsurance knowledgePolicy developmentLeadership experienceAnalytical skillsRegulationsConstructive feedbackCommunication skillsProblem solving

Required

15+ years of multi-line insurance claim experience

8+ years of management experience

Possess a working knowledge of all functional aspects of insurance company and third-party administrator (i.e. claims, underwriting, marketing, loss control, etc.)

Knowledge of policy issuance, endorsement and premium audit matters

Technical proficiency in all aspects of commercial claim handling

Excellent analytical skills

Innovative and creative

Excellent communication skills

Ability to give constructive feedback

Ability to problem solve and make decisions

Knowledge of state/territory regulations and issues

Four-year degree