Mass Markets ยท 3 months ago
US Flood Insurance Customer Service Representative
US-KS-Wichita
Full-time
Onsite
New Grad, Entry Level
$17.20/hr - $22.56/hrMCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking dedicated Customer Service Representatives to assist individuals impacted by severe flooding. In this role, you will provide empathetic support, respond to inquiries, resolve issues, and maintain confidentiality while adhering to federal guidelines.
ConsultingInformation Technology
Responsibilities
Assist callers impacted by severe flooding, providing empathetic and effective support
Respond to customer inquiries and provide accurate and helpful information
Resolve customer issues in a timely and professional manner
Document all interactions thoroughly and accurately
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate department or supervisor as needed
Provide follow-up communication to ensure customer satisfaction
Stay informed about company policies, procedures, and service updates
Participate in team meetings and training sessions to enhance service quality
Offer feedback and suggestions to improve customer service processes
Qualification
Required
High School Diploma/GED
Must pass a Level 2 fingerprint background check
Flexibility to work assigned shifts is required
Attendance for the full duration of the training is mandatory; no time off is allowed during this period
Strong communication and problem-solving skills
Ability to handle high-stress situations calmly and effectively
Preferred
Previous customer service experience preferred
College education is a plus
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase