Fort Myers Genesis · 1 day ago
Service Advisor Luxury Brand
Fort Myers, FL
Full-time
Onsite
Mid LevelFort Myers Genesis is part of the Krause Auto Group, which has been in business for over 30 years focusing on customer and employee satisfaction. They are seeking a Service Advisor to oversee service orders, ensure customer satisfaction, and manage the service department effectively.
Automotive
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Smiling!!
Qualification
Required
Organized and friendly personality
Ability to give our luxury buyers a first class service experience
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Benefits
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations, Holiday Pay, PTO pay
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
Company
Fort Myers Genesis
Genesis cars are known for delivering world-class driving experiences, and at Genesis of Fort Myers, we aim to deliver world-class customer service experiences.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase