David's Bridal · 3 days ago
Alterations Sewing Associate
Greenville, NC
Part-time
Onsite
Entry Level
$13/hr - $15/hr
1+ years expDavid's Bridal is a leading retailer in the bridal industry, dedicated to empowering customers and employees alike. The Alterations Sewing Associate is responsible for completing fittings and alterations to high standards, providing superior customer service, and maintaining store standards to ensure a flawless shopping experience.
FashionRetailWedding
Responsibilities
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver five-star customer experience
Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options
Assists stylists in closing sales by consulting with customers regarding gown fit and customization
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress that complies with the Dress Code Policy
Greets and escorts all alterations customers to and from alterations appointments
Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Responds promptly to all customer questions by providing product and service information
Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty
Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise
Ensure that alteration pricing is at company standards
Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards
Resolve customer service issues in a swift and effective manner that complies with company guidelines
Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
Maintain the alterations room so that it is consistently clean and well-organized
Performs duties and tasks as assigned by store management
Qualification
Required
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience required, preferably in bridal and/or special occasion production environment
Prior experience with computerized POS (Point of Sale) system is a plus
Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Company
David's Bridal
David's Bridal is a bridal retailer offering a wide selection of wedding dresses, bridesmaid dresses, accessories, and in-store alterations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$70MKey Investors
CPP Investments
2021-05-03Debt Financing· $70M
2019-01-22Acquired
Leadership Team
Elina Vilk
President and Chief Business Officer
Recent News
Digital Commerce 360
2025-11-28
Company data provided by crunchbase