Mass Markets ยท 1 month ago
Remote Bilingual Call Center Representative | Spanish-English
United States
Full-time, Part-time
Remote
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking Bilingual Call Center Representatives to support diverse client projects. The role involves troubleshooting basic technical issues, building customer relationships, and upselling products while delivering exceptional service.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency
Listen actively to understand customer needs and provide accurate solutions
Use internal systems to manage accounts, process claims, and update records
Follow scripts and procedures to ensure compliance and consistency
Escalate complex issues to supervisors when necessary
Maintain confidentiality and protect customer data
Stay current with training materials, system updates, and product knowledge
Meet performance goals including first-call resolution and customer satisfaction
Qualification
Required
High school diploma or GED
Fluent in English and Spanish (spoken and written)
Strong typing skills (20+ WPM) and data entry experience
Excellent communication, organization, and problem-solving abilities
Ability to work scheduled shifts, including weekends and holidays
Basic knowledge of Microsoft Office Suite and Windows applications
Reliable internet connection (20Mbps+ download speed) for remote roles
Customer-first mindset: empathetic, patient, and solution-oriented
Ability to multitask, self-manage, and thrive in a dynamic environment
Team-oriented with strong interpersonal skills
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase