East West Bank · 3 months ago
Payment Specialist Lead
US-CA-El Monte
Full-time
Onsite
Mid, Senior Level
$25/hr - $35/hr
3+ years expEast West Bank is a premier financial institution serving as a bridge between the East and West, with a strong commitment to integrity and community service. They are seeking a detailed-oriented Payment Specialist Lead to oversee daily operations and strategic direction of the ACH & Wire Operations department, ensuring secure and efficient payment processing while focusing on fraud prevention.
BankingFinanceFinancial Services
No H1B
Responsibilities
Set a high standard by leading by example and stepping in to Manager/Supervisor responsibilities when needed
Assist with daily operational activities to ensure all operational deadlines and service level agreements are met
Determines and monitors workflow, schedules, and delegates work to staff as necessary to ensure staff resources are used with utmost efficiency
Accurate handling of ACH and EFT claim activity ensuring payments are compliant with Bank procedures, regulatory & NACHA requirements
Investigate and resolve ACH reject activity, unauthorized transactions, incoming chargebacks and returns within established SLAs
Exception handling review including follow-up with internal departments on pending responses, process return files and reconcile daily activity
Monitor, review, and clear ACH fraud alerts according to Bank policy
Process EFT claims which include reviewing supporting documentation, updating dispute logs, follow-up on pending claims, and track resolution status within established SLAs
Reconcile ACH activity reports to ensure all transactions balance to General Ledger accounts
Identify and lead enhancement initiatives to improve workflows
Collaborate with management to keep procedures and job aids current
Perform duties specific to the position and other functions as assigned including wire processing activities
Participate in UAT testing for all payment systems and interfacing platforms including system upgrades and migration planning
May perform other duties as assigned
Qualification
Required
3+ years of proven experience in supporting ACH and wire operations strongly preferred
Strong knowledge of ACH, EFT claims, and wire transfers
Strong leadership skills
Thorough knowledge and understanding of ACH payments, SEC codes, NACHA regulations and EFT disputes requirements
Ability to multitask and work in a fast paced, highly secured, and measured production environment
Strong attention to detail
Team player, supportive and adaptable to change
Excellent verbal (telephone) & written communication skills (email) to interact with internal and external partners
Intermediate working knowledge of Microsoft Excel
10 key-by touch, typing 40-50 WPM with high accuracy
Flexibility to participate in after-hours and weekend testing, training, and overtime as needed
Preferred
ACH Certification preferred
Knowledge of NACHA rules, support chargeback & ACH return guidelines and policies set by card networks
Understanding of reconcilement processes (e.g., general ledgers, debit, and credit reconciliation) preferred
Knowledge of FIS core and payment systems or similar preferred
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
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