New American Funding · 3 weeks ago
Business Analyst II
US-TX-Austin
Full-time
Hybrid
Mid Level
$70K/yr - $90K/yr
3+ years expNew American Funding is seeking a Business Analyst II to support their Servicing team. The primary role involves managing tasks related to application implementation and project support, including documentation, data analysis, and communication with business units.
Financial ServicesLendingMortgage
Responsibilities
Read and interpret with the BU vendor release notes and manifest documents to support the roll out upcoming features of default/call center servicing systems
Working with the BU to obtain their requirements needed to create process flows, requirement documentation and user scenarios, test cases, test case execution steps, and user test coordination
In coordination with the BU, analyze data, interpret results and troubleshoot if results look incorrect; request changes as needed to meet business requirements
Report on common sources of technical issues or questions and obtain prioritization from the BU to make recommendations to product team
Assist with the implementation of projects and enhancements to the default/call center Servicing systems
BA to participate with BU on schedule demos, spin ups and other ICE meetings as scheduled/needed
BA to work tickets opened by the BU for issues and research
BA to meet with NAF default team to determine what changes are needed to be made in the workstations
BA document requirements and rules from BU, Legal, Compliance and obtain BU signoff prior to making updates in test region (these requirements can be used by the BU to make updates to procedures, job aids, training doc, ext)
BA to perform initial testing and then lets the BU know when they can test updates
BU to sign off on changes
BA to complete configuration changes in system
BA to communicate with ICE regarding production bugs and follow up on tickets with ICE
BA to obtain BU Prioritization of upcoming enhancements
Qualification
Required
*MSP/Director experience required***
Previous experience in Business / Systems Analysis or Quality Assurance
Knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry
Experience and proven proficiency in delivering using Software Development Life Cycle (SDLC) methodologies
Understands how to capture business requirements and test changes
Ability to meet deadlines while working under pressure
Handles simultaneous tasks and projects in a fast-paced environment
Able to work independently
Analytical and organized
Excellent verbal and written communication skills
Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, and MS Visio
Must be able to pass background investigation
Must be able to verify identity and employment eligibility to work in the U.S
Must be able to lift up to ten pounds
Preferred
In-depth knowledge of MSP, with at least 3 years' recent experience working with MSP/Director 7
High school diploma or equivalent required, bachelor's degree preferred
Knowledge of FNMA, FHLMC, GNMA, FHA/VA servicing requirements
Knowledge of FDCPA, CFPB Servicing Guidelines and state regulations related to debt collection practices
Knowledge of mortgage default processes
History of reliable attendance
Ability to work a schedule that includes occasional weekends; FT schedule working 8-hour shift M-F
Company
New American Funding
New American Funding provides cutting-edge marketing and technology efforts allow us to compete with large banks.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Arvielo
Co-Founder and CEO
Jeff Farinich
SVP Technology and Chief Information Security Officer
Recent News
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2025-12-24
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2025-10-29
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