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ComForCare Home Care (Raleigh, NC) · 22 hours ago

TEAM LEAD

Fargo, ND

Full-time

Onsite

Mid Level

ComForCare Home Care is seeking a Team Lead to assist in overseeing gym operations and ensure an exceptional member experience. The role involves recruiting and training staff, managing member services, and maintaining a welcoming atmosphere.

Hospital & Health Care

Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines

Assist with Staff Management and provide backup support to Club Manager as needed

Assist in scheduling and supervising staff

Member service oversight - Ensuring staff is providing a superior customer experience at all times

Assist in resolving or escalating employee issues or concerns

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate all member requests, issues and questions

Assist in overseeing cleanliness and maintenance of facility

Assist in ordering of supplies using specific budget based on club requirements