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MANTECH · 1 week ago

Cloud Support Engineer

Vienna, VA

Full-time

Hybrid

Mid Level

4+ years exp

MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service.

Cyber SecurityInformation TechnologySecurityTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs

Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation

Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required

Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation

Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams

Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases

Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency

Qualification

Linux system administrationKubernetesIncident responseAWS Cloud PractitionerCompTIA Security+ServiceNowPrioritizationITIL frameworksGoogle WorkspaceMicrosoft OfficeCommunication skills

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline

Experience in Linux system administration (command-line management, networking, and service operations)

Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification

Experience with ticketing, alerting, and incident response tools

Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences

Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure

8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)

An active/current TS is required for this position