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HMSA · 1 day ago

Supervisor, Membership Servicing

Honolulu, HI

Full-time

Hybrid

Mid, Senior Level

$53K/yr - $99K/yr

3+ years exp

HMSA is seeking a Membership Servicing Supervisor to work collaboratively with the management team in developing and implementing strategies for the Membership Servicing department. The role focuses on ensuring departmental goals are met while enhancing operational efficiency and customer service.

AssociationHealth CareInsuranceMedical

Responsibilities

Monitor the performance and address issues with any business partners or vendors that supports the Members Servicing Department

Build relationships with both internal and external customers to include members and employer groups to address issues and concerns and improve the customer experience

Recruit and retain effective teams through selection, development, compensation and motivation of personnel; develop talents necessary to achieve short- and long-term objectives through effective training, mentoring and coaching. Provides feedback and guidance, including timely completion of interim and annual performance reviews. Monitors overall workflow and prioritizes staff's work

Review financial information and adjust operational budgets to promote and demonstrate desired corporate financial stewardship and outcomes

Performs all other miscellaneous responsibilities and duties as assigned or directed