Apply on Employer Site

Nalco Water, An Ecolab Company · 4 days ago

Technical Service Manager

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$81K/yr - $122K/yr

5+ years exp

Nalco Water, an Ecolab Company, is seeking a Technical Service Manager in their Global High-Tech group to support data center and microelectronics customers. The role involves overseeing the service team, ensuring contract compliance, planning and scheduling work, and maintaining strong relationships with customers and internal teams.

Chemicals

No H1B

Responsibilities

Responsible for the oversight of Nalco's service team and scope of work execution on a day-to-day basis at our customer facilities

Responsible for the safe execution of our scope of work and ensure it aligns with customer contract commitments

Duties will include planning and scheduling of work, supervision of technicians, coordinating the purchase of chemicals, spare parts, maintenance, and repairs of equipment, and ensuring that all contract terms & conditions and guarantees are satisfactory managed

Communicate effectively with Nalco sales team and District Manager regarding SOW execution, project support, and service team performance

This position will require occasional weekend work and being on call to cover emergencies during off hours

The position requires a high level of professional leadership

This position is based in San Antonio, TX

Targeted accounts are within the Data Center & MicroElectronics market

Responsible for the development and implementation of a site-specific safety plan

Strong working knowledge of industrial water treatment technologies including RO systems, heating and cooling, physical and chemical processes, corrosion protection, and biological (anaerobic and aerobic). Wastewater and metals removal background not required

Responsible for hiring, training, and managing 4-6 direct reports (service technicians)

Develop and maintain site-specific documentation including procedures, work instruction, process control plans and process flows

Train the sales and service team on these site-specific documents and maintain database of these documents

Responsible for planning and conducting audits that review the operations, maintenance, compliance with safety and contract requirements

Responsible for forecasting and controlling costs for the assigned responsibilities

Responsible for developing strong working relationships with the customer, Nalco technicians and Nalco sales team

Accountable for developing the training materials, schedule and conducting the training for site personnel to ensure that they have the skills and knowledge to perform their roles safely, efficiently, and effectively

Assist Nalco sales team in pursuing new business and contract renewal

Supports the business development process in the retention and extension of contracts

Qualification

Water treatment experiencePeople managementIndustrial water treatmentTechnical degreeMicrosoft Office proficiencyTraining developmentAudit planningCost forecastingCustomer relationship management

Required

Bachelor's Degree in technical field/engineering or equivalent industry experience

A minimum of 5 years' water treatment experience

Operations experience in an administrative and budgetary role

Computer literacy and competency with Microsoft Office programs

Possess a valid Driver's License and acceptable Motor Vehicle Record

Immigration sponsorship is not available for this role

Responsible for hiring, training, and managing 4-6 direct reports (service technicians)

Develop and maintain site-specific documentation including procedures, work instruction, process control plans and process flows

Responsible for planning and conducting audits that review the operations, maintenance, compliance with safety and contract requirements

Responsible for forecasting and controlling costs for the assigned responsibilities

Responsible for developing strong working relationships with the customer, Nalco technicians and Nalco sales team

Assist Nalco sales team in pursuing new business and contract renewal

Supports the business development process in the retention and extension of contracts

Preferred

A minimum of 5 years' experience managing or supervising employees

Industry experience in a manufacturing or industrial setting

Experience managing multiple sites or facility operations/maintenance

RO, biocide additions, dosing calculations, cooling water, and boiler water knowledge preferred

Benefits

Paid training held in the field and at Nalco Water Headquarters in Naperville, IL

Receive a non-decaled company vehicle for business and personal use

Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!