Morris-Jenkins · 4 weeks ago
Contact Center Supervisor
US-NC-Charlotte
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
3+ years expMorris-Jenkins is a recognized leader in the heating, air, plumbing, and electrical services industry, known for its commitment to employee feedback and growth. They are seeking a Contact Center Supervisor to oversee employee performance, improve company processes, and foster team development in a supportive environment.
Consumer ElectronicsElectronicsHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Review the performance of the employees that report to you. This includes setting goals, having conversations about their performance, providing positive reinforcement, and quickly addressing any issues
Review company processes to improve them. We aren’t one of those companies that are resistant to change! If something could be done differently to make things easier and better for customers or employees, we wanna know!
Build your team up! You’ll be on the lookout for talents and skills in the employees that report to you. It’s your job to build them up and help them best use their skills!
Communicate with other departments for support. Throughout the day, you’ll talk with other teams to make sure all employees have the support they need
Help the team develop through changes. Whenever there’s a change to processes, you’ll make sure your team understands them. You’ll keep track of results and pass along any important information to management to keep us all moving in the right direction!
Qualification
Required
At least three (3) years of supervisory/management experience
Proven leadership success - A demonstrated ability to lead by example, while developing & motivating a team to achieve goals
Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
Advanced proficiency with Microsoft Office including Word, Excel, Outlook, & PowerPoint
Ability to write reports, business and interoffice correspondence professionally
Demonstrated organizational and time management skills
Outstanding customer orientation (friendly, courteous, helpful)
Prior success in quickly building rapport and diffusing difficult situations through exceptional interpersonal & communication skills
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Ability to fluently speak, read, and write in the English language
High School diploma or GED equivalent
Benefits
Paid time off, including 8 paid holidays
Company
Morris-Jenkins
Morris-Jenkins is like family! We’ve been helping people with their heating and air since 1958, and now we even do plumbing! We’re here til midnight, seven days a week, even on holidays! When you call our office, you’ll speak with a real local employee, and they’ll send out one of our expert technicians or plumbers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-21Acquired
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