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Propark Mobility · 1 month ago

Valet Captain

US-CT-New Haven

Full-time

Onsite

Entry Level

$16.35/hr - $17.38/hr

2+ years exp

Propark Mobility is currently hiring Valet Captains for full-time and part-time opportunities to start immediately. The role involves greeting guests, parking and retrieving vehicles safely, and supervising other parking valets while maintaining high service standards.

HospitalityParkingRetail

Responsibilities

Always cheerfully greet guests and sincerely thank them upon exit

Park and retrieving guest vehicles in a safe and timely manner

May be asked to perform cashier duties

Explain the parking rates and provide instructions for guests to retrieve their self-park vehicles

Help the business by inspecting each vehicle before taking possession and following company guidelines

Impress us all by maintaining the company uniform appearance, cheerfully greeting and thanking guests, resolving issues, and by being an all-around pleasure to be with

Be outside and active most of your day, standing walking, and sometimes helping with items weighing up to 50lbs

And you may be asked by local management to complete small cleaning or maintenance tasks or other special projects

Issue ticket to customer upon arrival

Help the management team to guide and supervise the other parking valets

Park and retrieve customer vehicles in a safe and timely manner

Explain parking rates and retrieval procedures to guests upon arrival

Ensure all vehicles and keys are organized and in appropriate areas

Open all vehicle doors for guests. Assist with luggage when necessary. Open building doors for guests if applicable

Issue receipts upon customer's exit, as applicable

Report any known accidents or violations of Company policy, safety hazards, or any unusual occurrence to the local manager

Inspect each vehicle before taking possession and follow company’s standard valet operating procedures

Always maintain a neat and orderly location, free of debris and trash, with clean windows void of unapproved company posters or decorative hangings

Provide the company’s standards of service with each customer including, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit

Assist customers with directions, and other inquiries

Maintain a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients

Always maintain a neat and clean appearance in adherence to company standards

Report any known accidents or violations of Company policy, safety hazards or any unusual occurrence to the local manager in a timely manner

Qualification

Driving experience (2 years)Manual transmission drivingValet parking experienceCustomer service experienceGreat communicatorEnergeticOutgoingLift 50lbsAdaptability to noiseProfessional demeanor

Required

You are at least 18 years old

Ability to adapt to minimal to moderate noise levels

You have a valid driver's license and have been driving for at least 2 years

Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed

Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet

Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way

Preferred

Valet parking: 1 year+

Customer service: 1 year

Benefits

Free Parking!!

Flexible scheduling; paid Holidays and Wellness.

Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.

(FT Employees) Paid vacation and an extra day-off on your birthday!!

(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*

Wellness is provided according to city or state mandates