Phillips Infrastructure ยท 3 days ago
Client Manager
Columbus, OH
Full-time
Onsite
Senior Level
5+ years expPhillips Power is seeking a Client Manager to foster strong relationships with their clients and ensure satisfaction for both parties. This role involves serving as the primary point of contact for clients, collaborating with internal teams to drive solutions that exceed client expectations, and ensuring the successful delivery of projects.
Civil EngineeringConstructionService Industry
Hiring Manager
Emily Sprous
Responsibilities
Build and maintain lasting connections with clients, addressing inquiries and concerns promptly to ensure ongoing satisfaction
Understand client needs comprehensively, identify upselling and cross-selling opportunities, and develop strategic account plans to enhance client engagement and satisfaction
Act as the client's advocate within the organization, providing essential feedback to internal teams and advocating for product or service improvements based on client feedback
Monitor client satisfaction continuously, using feedback to drive strategic improvements and enhance client relationships
Stay informed about industry trends and competitive dynamics to proactively address client needs and adjust strategies accordingly
Qualification
Required
Extensive experience in client management or business development, ideally within a relevant industry
Strong ability to build rapport with clients at all levels
Clear and effective verbal and written communication skills
Strong analytical skills to identify issues and develop solutions
Collaborative mindset to work effectively with various internal teams
Bachelor's degree in Business, Marketing, Communications, or a related field
Minimum of 5 years of experience in a client management role, with a proven track record of maintaining and growing client relationships
Demonstrated ability to manage multiple projects and deadlines, ensuring the delivery of high-quality service
Candidates that accept an offer of employment are required to undergo and successfully complete a pre-employment physical examination
Company
Phillips Infrastructure
Phillips is a national leader in critical and sustainable infrastructure development.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
P
Patrick McMullen
Chief Executive Officer
G
Gerry Arvidson
COO of Phillips Infrastructure Corp. and President of Phillips Heavy, Inc.
Recent News
Morningstar.com
2025-12-02
Reuters
2025-06-11
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