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Cotiviti · 2 weeks ago

Associate Operations Engineer

United States

Full-time

Remote

New Grad, Entry Level

Cotiviti is a company that focuses on Encounter Management and Enrollment Management products, and they are seeking an Associate Operations Engineer. This role involves assisting enterprise customers with post-sales installation, configuration, troubleshooting, and operational management of Edifecs/Cotiviti products while collaborating with various teams to resolve technical issues and ensure successful product performance.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Manage end to end operations for Edifecs/Cotiviti hosted or customer hosted EM/ ENR application instances including deploying upgrades, making configuration changes, managing day to day submission. operations, building custom tools and utilities, creating adhoc reports / queries

Provide technical support to enterprise clients related to technical and operational aspects of the products

Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions

Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix

Provide workarounds or temporary fixes to the client to avoid processing disruption

Create and provide ad hoc reports based on need to support the client operations

Proactive management of submission cycles, and reactive management of customer reported cases / issues

Deliver a consistent, responsive and satisfying customer experience with each contact

Collect all necessary problem details from customers to be able to effectively see the problem to resolution

Successfully reproduce customer issues in a controlled test environment

Follow standard operational procedures for case management

Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics

Update knowledge base / create reusable documents, orginiating from patterns observed during customer issue troubleshooting

Will need to work in shifts

May need to provide weekend on-call support based on internal roster

Qualification

JavaSQL ServerOracleJMSApache TomcatIBM WASTechnical SupportCustomer ExperienceWritten CommunicationVerbal Communication

Required

BS in Computer Science

Understanding of the following underlying technologies used by Edifecs/Cotiviti solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS

Ability to guide customers remotely through multi-server deployments and upgrades for enterprise products

Very strong written and verbal skills

Company

Cotiviti

Glassdoor3.7

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.

Founded in 1979

South Jordan, UT, US

5001-10000 employees

http://www.cotiviti.com

H1B Sponsorship

Cotiviti has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (165)

2024 (118)

2023 (90)

2022 (102)

2021 (72)

2020 (67)